Liebchen Gifts Return/Exchange Policy

There are no returns or exchanges on items that have been personalized unless we make a mistake on the personalization, or the item arrives damaged. If we make a mistake on the personalization or the item is damaged upon receipt, we will NOT refund your card on file, rather we will process a new NO CHARGE order and have it shipped directly to you.

You have 14 days from the day you/they receive the product(s) to notify Liebchen Gifts of any issues. In the case of damaged items, at times we may ask you for a picture showing the damage, this is so we can pass this information to the shipping company when we file a claim.

Please contact us, claims@liebchengifts.com, to request a return/exchange authorization.

On items that are not personalized follow these instructions:

We guarantee against manufacturers' defects for 14 days from the date of the delivery. We must be notified of the defect within 5 days of the product delivery, otherwise return policy is voided, no exceptions.

 All returns/exchanges must be made within 14 days of receipt of the merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories.

 Unwanted products may be returned with prior authorization only!

 All returned merchandise is reimbursed for the original purchase price less shipping & handling and must have a Return Merchandise Authorization number (RMA #). Unwanted product returns will be subject to a 15% restocking fee.

Refused Delivery:

Customers will be responsible for all charges associated with shipping and handling. Once the merchandise is returned to our warehouse, credit will be issued for the original purchase price less shipping and handling (both ways).

All reimbursements are done in the form of company credit which can be used towards new orders.

Please contact us, claims@liebchengifts.com, to request a return/exchange authorization.